Where things stand today
HayTopia does not currently sell anything for real money. Real-money payments are disabled, no payment provider is connected, and you cannot be charged for AURUM, memberships or any other content.
Because no payments are taken, there is nothing to refund at the moment. This policy explains how refunds and withdrawal will be handled, and it will be updated before paid purchases are introduced.
Your statutory rights
Nothing in this policy limits the consumer rights that applicable law gives you. Where a mandatory rule is more favourable to you, that rule applies.
In the European Union, consumers generally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, this right can end early only if you expressly agreed to immediate delivery and acknowledged that you would lose the right to withdraw. HayTopia will rely on that exception only where the checkout actually asks for and records your agreement.
Accidental, duplicate, unauthorised or failed purchases
Once paid purchases exist, please contact us as soon as possible if you were charged twice, if a purchase was made without your permission, if you were charged but did not receive what you bought, or if you made a purchase by mistake.
We will review every such request individually using your account and purchase records, and correct errors where a charge should not have happened or content was not delivered.
Digital content already delivered or used
Where applicable law allows it, digital content that has been delivered and used — for example AURUM that has already been spent — may be treated differently from content that has not been used.
This never removes your statutory rights, including your rights if content is faulty or not supplied as described.
Technical problems and missing items
If something you earned in the game is missing, a reward did not arrive, or a technical problem affected your account, contact our support team. We can check the records kept for your account and put things right where an error occurred.
How to contact us
Use the in-game Support page or the public Contact page, or write to privacy@haytopia.com.
- The email address of your HayTopia account and your player name.
- The date and approximate time of the problem.
- A short description of what happened and, for future paid purchases, the order or receipt reference.
- Never send us your password or full payment card details.
Changes to this policy
We will update this policy before real-money purchases are enabled, including the payment provider, how to request a refund and how long it takes. The date at the top shows the latest version.