FERMUNO
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FERMUNO · Public information

Privacy Policy

This policy explains what information FERMUNO collects when you play, why we use it, how long we keep it and the choices and rights you have.

Last updated: {LAST_UPDATED} · Effective date: {EFFECTIVE_DATE}

1. Who operates FERMUNO

FERMUNO is a browser-based agricultural management game available at {WEBSITE_URL}. It is operated by {COMPANY_LEGAL_NAME} ({COMPANY_NAME}), {COMPANY_ADDRESS}, {COMPANY_COUNTRY}, registration number {COMPANY_REGISTRATION_NUMBER}, which acts as the data controller for the information described here, where applicable.

For any privacy question or request, contact {PRIVACY_EMAIL}.

2. Information we collect

  • Account information: your email address, chosen player name and the language you select.
  • Authentication information: sign-in records and session tokens needed to keep you signed in. If you sign in with Google, we receive basic account details (such as your email) from Google. We never receive or store your Google password.
  • Gameplay and progression data: your level, experience, estate name, fields, crops, animals, buildings, production, storage, quests, contracts, research, achievements and event participation.
  • Virtual currencies and inventory: your CROWN, AURUM and Energy balances, items and the history of how they changed.
  • Public profile information: your player name, farm name, selected avatar, optional custom profile photo, level, score, honours and cooperative.
  • Social data: friends, friend requests, blocked players, cooperative membership and reports you submit.
  • Support tickets and attachments: the messages and files you send to our support team.
  • Market and transaction history: trades you make in the in-game Market.
  • Reserve purchase records, memberships and entitlements: what you obtained in The Reserve and which benefits are active on your account.
  • Security and anti-abuse records: failed sign-in signals (stored only as a shortened, non-reversible fingerprint of the email), rate-limit counters, fraud-prevention flags, account restrictions and reports.
  • Staff and audit logs: records of actions taken by authorised FERMUNO staff on accounts and game content.
  • Technical information: information needed to deliver the service, such as browser type, error reports and request details processed by our hosting providers.

3. Public profiles, leaderboards and social features

Some information is visible to other players by design: your player name, farm name, avatar or profile photo, level, score, honours and cooperative may appear on your public profile, on leaderboards, in friend lists and in cooperatives. Your email address, balances and inventory are never shown to other players.

Please do not use your real full name or a photo you do not want others to see as your player name or profile photo.

4. Cookies and technical storage

FERMUNO uses only storage that is necessary for the game to work: your browser's local storage keeps your sign-in session, your language choice and your sound and motion preferences on your device, and a small cookie may remember your language. Our hosting provider may set strictly necessary security cookies.

We do not use advertising cookies or third-party tracking. If this changes, we will update this policy and ask for consent where required.

5. How we use information

  • To operate the service and provide game functionality, including saving your progress.
  • To keep accounts and the game economy secure and to prevent cheating, fraud and abuse.
  • To answer support requests and handle privacy or legal requests.
  • To comply with legal obligations.
  • To understand and fix errors and improve the game, where applicable.

6. Legal bases (GDPR, where applicable)

  • Performance of a contract: to create your account and provide the game you asked to play.
  • Legitimate interests: to protect the service, prevent abuse and cheating, keep audit records and improve the game, balanced against your rights.
  • Legal obligation: where we must keep or disclose information by law.
  • Consent: where we ask for it, for example for an optional profile photo. You can withdraw consent at any time without affecting earlier processing.

7. Data sharing and service providers

We do not sell your personal information. We share it only with providers that help us run FERMUNO, under appropriate agreements and only as needed:

  • Authentication providers, such as email sign-in and Google sign-in if you choose it.
  • Hosting, database and file storage providers that run the game and store its data.
  • Authorities or other parties, where required by applicable law or to protect rights and safety.

8. International data transfers

Some providers may process data outside your country or outside the European Economic Area. Where this happens, we rely on appropriate safeguards, such as the European Commission's standard contractual clauses, to the extent required by applicable law.

9. Data retention

We keep account and gameplay data while your account exists. Security, audit, transaction and purchase records may be kept longer where needed to protect the service, resolve disputes or meet legal obligations. Support tickets are kept as long as needed to help you and for a reasonable period afterwards. Backups are kept for a limited period and then overwritten.

10. Security measures

All connections are encrypted. Game actions are checked on our servers, each player can only access their own private data, profile photos and support attachments are stored privately and shown only through short-lived links, and staff access is limited by role and logged. No system is perfectly secure, but we work to protect your information.

11. Your rights

Depending on where you live, and to the extent required by applicable law (including the GDPR where applicable), you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Delete your data.
  • Restrict processing.
  • Object to processing based on legitimate interests.
  • Receive your data in a portable format, where applicable.
  • Withdraw consent where processing is based on consent.
  • Complain to the relevant supervisory authority: {DATA_PROTECTION_AUTHORITY}.

12. Account deletion

You can ask us to delete your account by writing to {PRIVACY_EMAIL} from the email address linked to your account. After deletion, your profile, progress, inventory, balances, friends, photos and personal information are removed or anonymised. Some records may be kept for a limited time where required for security, fraud prevention, accounting or legal reasons. Virtual items and currencies are lost and cannot be restored.

13. Children and minors

FERMUNO is not directed at children below the minimum age for consenting to online services in their country. If you are below that age, you may only play with the permission of a parent or guardian, where applicable law allows it. If you believe a child has given us personal data without proper permission, contact {PRIVACY_EMAIL} and we will take appropriate steps.

14. Changes to this Privacy Policy

We may update this policy as the game or the law changes. We will change the "Last updated" date and, for significant changes, inform players in the game where appropriate.

15. Contact

Privacy questions and requests: {PRIVACY_EMAIL}. Data controller/operator: {COMPANY_LEGAL_NAME}, {COMPANY_ADDRESS}, {COMPANY_COUNTRY}.

Contact details

Privacy contact: {PRIVACY_EMAIL}

Data controller/operator:

{COMPANY_LEGAL_NAME}

{COMPANY_ADDRESS}

{COMPANY_COUNTRY}

Registration number: {COMPANY_REGISTRATION_NUMBER}