What we can help with
- Account problems and sign-in problems
- Gameplay issues and bug reports
- Security reports
- Privacy and data requests, including account deletion
- Legal requests
- Purchase and payment questions, once real payments are enabled (they are currently disabled)
- General support and feedback
How to reach us
When writing, please use the email linked to your account and include your player name. Never send us your password.
- General support: {SUPPORT_EMAIL}
- Privacy, data and account deletion requests: {PRIVACY_EMAIL}
- Legal matters: {LEGAL_EMAIL}
Support inside the game
If you can sign in, the in-game Support page lets you open a ticket and follow the replies from our team. Important updates also appear in your Inbox.
Reporting a security issue
If you believe you have found a security vulnerability, please report it to {SUPPORT_EMAIL} with the subject "Security" and enough detail for us to reproduce it. Do not exploit it, access other players' data or share it publicly while we investigate. We appreciate responsible reports.
Contact details
Support: {SUPPORT_EMAIL}
Privacy: {PRIVACY_EMAIL}
Legal: {LEGAL_EMAIL}
{COMPANY_LEGAL_NAME}
{COMPANY_ADDRESS}
{COMPANY_COUNTRY}
Registration number: {COMPANY_REGISTRATION_NUMBER}